Knackly’s Customer Success Story
FIRM STATS:
Case Study:
20210304
Customer:
Saalfeld Griggs PC
Established:
1932
Headquarters:
Salem, Oregon USA
Head Count:
51-200 Employee
Practice Areas:
Litigation, Corporate, Trust and Real Estate
The Customer
Saalfeld Griggs PC is a firm of business lawyers and litigators, with clients in Oregon, Washington, and the Pacific Northwest. They provide their clients with the resources of larger firms and the personal focus that small practices provide.
Their Challenge
Saalfeld Griggs prides itself on ensuring accuracy in its documents and does everything it can to ensure that each document that leaves the firm is without errors. The challenge they were having is the extra time they were taking on each document to ensure accuracy. This led to an extra person proofreading each document before it went out and was leading to too many write-offs where they didn’t feel they could charge the client for the extra time.
The Solution
Humans were the weakest link in this chain and adding more people wasn’t the best solution. Knackly proofreads with 100% accuracy in a fraction of the time it takes the best human. This was where Saalfeld Griggs made the greatest gains through efficiency and also reduced their document errors to zero. Additional automations were implemented, consisting of adding variables and conditional logic to their documents and combining multiple documents into one template, preventing dual entry and making maintenance easier
We couldn’t be happier with the results we are getting because of Knackly. It used to be that we had to have someone else proofread each document that goes out. Now, we have confidence that our documents are right every time! This has not only given us peace of mind, but has reduced costs and increased profitability for our firm.